Thursday, October 14, 2010

Email etiquette

Here's another pet peeve alert...

There are certain things that I think are more than fair to expect when you receive an email from a business...or from any one for that matter.


  1. Use some kind of subject heading! I want it to be descriptive enough that I know what it's about before I read it (but don't put your whole message in the subject line either). For example (this is one for the academic world), when you, a student, send a message to another student in your class or to your professor, you need to start the subject line with what the course name and number are (and for your professor, use your section number) and then a general description of what the email is about. Something like this will suffice: "ENG 1000 - group project". I know what class it is for and what it's about.
  2. USE CAPITAL LETTERS...when appropriate. don't just type like this without capitalizing the first letter in the sentence or proper names. ALSO, DON'T TYPE LIKE THIS. I FEEL LIKE YOU ARE YELLING AT ME. 
  3. Use correct punctuation. Please remember to use commas, apostrophes and periods as appropriate. It makes it easier to read when the correct punctuation is in place.
  4. Use spell checker. It is extremely unprofessional to send an email with spelling errors, particularly if there are more than one or two. This also makes it more difficult to read as you must decipher what the writer is trying to tell you. They have the feature in every email program I have seen...so use it!
  5. Don't go crazy with bolding, italicizing or underlining texts. This is just extremely annoying. Say what you have to say and emphasize a word or two....but only if it is needed.

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